Terms and conditions, website & web design Middlesbrough, Cleveland, Stockton on tees.

SERVICE OBLIGATION

1. A10 Web Design will use reasonable endeavours to ensure a prompt and continuing service as described in the specification ("the Service") but will not be liable for any loss of data resulting from delays, non-deliveries, or service interruptions caused by circumstances beyond the direct control of A10 Web Design , or by errors or omissions of the Customer. A10 Web Design specifically excludes any condition of warranty as to the accuracy of third party information received through the Service.

2. A10 Web Design will not be held liable for indirect, economic or consequential loss whatsoever.

3. The liability of A10 Web Design in contract or in connection with the supply of the Service shall be limited in respect of any one event or a series of two or more connected events to the value of the domain name(s).

4. Breach of Terms and Conditions by customers shall lead to termination of Service with no entitlement to refund.

5. All fees paid are non-refundable and once registered, domain names cannot be changed in their name or extension without the costs due in the registration of a new name with the appropriate registry costs.

CONTRACT OF SERVICE

1. The contract period shall be for the whole term of fees paid by the Customer until the expiry of the valid product services and hosting period supplied by A10 Web Design, minimum of two years from the date of ordering a product or work commencing and / or domain being registered unless otherwise agreed by A10 Web Design. 14 days notice of cancellation must be received in writing, prior to the yearly renewal date of the product or package after the initial two year period.

2. A10 Web Design may elect to suspend or terminate the Service immediately on any default of payment by the Customer.

3. From time to time parts of the A10 Web Design network may be taken off-line for repair or routine maintenance. A10 Web Design will endeavour to give as much notice as possible but will not be held liable for any unscheduled downfall in the Network due to extraneous conditions including but not limited to Act of God, inclement weather, act of telephone or Governmental organisations or power failure.

ANNUAL RENEWAL OF SERVICE

Yearly renewal fee of the product or package between you and A10 Web Design are priced as follows:

Package and Annually Renewal Fees

Starter £99

Medium £99

Large £99

Annual renewal fee's are one year from the date of ordering a product with A10 Web Design, or work commencing and / or domain being registered, unless otherwise agreed by A10 Web Design.

SUB-LEASE / RE-SELLING RESTRICTIONS

1. The Customer agrees not to re-assign, re-sell, sub-lease or transfer their account in any way, shape or form without the proper procedures being followed as required by the appropriate domain name registry. Contravention shall lead to immediate termination of the Service to the Customer by A10 Web Design.

SERVICE AGREEMENT

1. The Customer has the right to withdraw from or cancel their Service Agreement with A10 Web Design within the first 72 hours of any new agreement in writing via email or recorded post only. Any domain transfers should be made in writing via email only and no refunds will be due for domain registrations.

2. Domain transfer requests - provided all details are correct and procedures followed by the customer - should be carried out by A10 Web Design within 24 hours of receiving the customer's email assuming also all outstanding invoices / balances have been settled by the customer with A10 Web Design.

In the event of a customer wishing to transfer the domain name, services, products or IPS tag relating to their domain name to another Internet Service Provider (ISP), a transfer charge equal to the annual renewal charge will become payable. Transfer fee structure is as follows.

Starter £99

Medium £99

Large £99

DOMAIN NAME AGREEMENT

1. A10 Web Design will register a domain on behalf of an individual and / or company on a per domain basis and the individual or company is granted exclusive use of this domain so long as all fees are paid and the balance of any accounts are kept up to date.

2. By registering a name you agree to keep A10 Web Design and its associated companies and its Directors fully and effectively indemnified at all times against action brought about by any person, persons or company against you in using the name. You will assume liability and costs for any such action and release A10 Web Design and its associated companies should any such situation arise.

3. Any registered domain can be used for any legal, decent and honest use on the Internet and must not breach any UK laws. The name cannot be used for any immoral or pornographic use. The registrant agrees to have read and accepted the terms and conditions of the appropriate domain registry before ordering a domain name for registration by A10 Web Design.

4. A10 Web Design shall not be liable for indirect, incidental or consequential damages, including loss of income, data, or information in any event by use of the Service.

5. A10 Web Design reserves the right not to register or assign any domain name for whatever reason.

6. A10 Web Design reserves the right to delete or suspend any domain name if payments have been defaulted upon and may at its discretion levy admin charges in re-establishing any domain or service thereof.

7. A10 Web Design reserves the right to vary the rate charged for domain name registrations and renewals and / or modify the services offered providing at least 28 days notice via its website of any cost or service changes.

GENERAL TERMS AND LAW

1. A10 Web Design reserves the right to do normal system housekeeping such as creating back-ups AND do not accept responsibility for ensuring back up works though - your data security is your own problem.

2. If A10 Web Design suspects Illegal Activity, we may notify the authorities and reserve the right to do anything on the system which our lawyers advises us to do in the protection of the system.

3. This Agreement is governed by the laws of the United Kingdom, and you consent to the exclusive jurisdiction and venue of the Central London County Courts or the London High Court in all disputes arising out of or relating to your use of the A10 Web Design service.

4. You acknowledge that no joint venture, partnership, employment, or agency relationship exists between you and A10 Web Design as a result of your use of A10 Web Design. You agree not to hold yourself out as a representative, agent or employee of A10 Web Design. You agree that A10 Web Design will not be liable by reason of any representation, act or omission to act by you.

5. Each respective Registry (i.e. Nominee, InterNIC etc) will notify the legal registrant of the disputed domain(s) of their position and liaise with all parties in dispute as determined by their respective terms and conditions of service provision. A10 Web Design cannot enter into any direct involvement with the resolution of any dispute other than inform and relay to its client any information supplied by the appropriate Registry as we have no ultimate control over of any domain assigned by any Registry.

6. All html and CSS code remains the property of A10 web design.

7. All content, images, logos etc supplied to A10 web design by the customer remains the property of the customer.

WEBSITE TERMS

On every website A10 Web Design creates, there will be branding and / or a link back to http://www.10web.co.uk/ placed in the footer of the website unless otherwise agreed to between you and A10 Web Design. You must not remove A10 Web Design branding and / or a link back to http://www.a10web.co.uk/ from your website unless agreed with by A10 Web Design.

REFUNDS 1. Refunds are at the discretion of the management.

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